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Support Ticketing Systems

Manage support requests and track issues through our ticketing systems.

Zendesk Instances​

Admin Ticketing System: Access Admin Zendesk

For internal team support tickets, IT requests, and administrative issues.

User Ticketing System: Access User Zendesk

For customer support tickets, product issues, and user requests.

Ticket Management​

Priority Levels​

  • Critical: System down, data loss, security breach
  • High: Major feature broken, significant impact
  • Medium: Minor feature issues, workarounds available
  • Low: Enhancement requests, minor bugs

Response Times​

  • Critical: 1 hour
  • High: 4 hours
  • Medium: 24 hours
  • Low: 48 hours

Best Practices​

  • Provide clear ticket descriptions
  • Include reproduction steps for bugs
  • Add relevant screenshots/logs
  • Update tickets with progress
  • Close tickets with resolution notes